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A specialist visits your property to understand your specific concerns and broader needs. For design and build, this includes vision, layout, budget range, and site constraints. For plant health care, it includes plant condition, biology concerns, photos, and measurements. For maintenance and turf, it includes service needs, property size, and overall fit. You receive expert insight on what is possible and what is realistic before moving forward.

You receive your design agreement within one business day. Your project is assigned to the right designer, and early due diligence begins with townships, HOAs, and stormwater requirements. This prevents delays and keeps the design grounded in what can actually be built. For plant health care, or maintenance you'll receive a detailed property analysis and proposal within 48 hours. In every case, you are given the information needed to make a confident decision.

For projects requiring a design, you'll meet your designer on site within about a week. Measurements, photos, inspiration, and functional needs are reviewed in detail. Before the designer leaves, your next meeting is scheduled so momentum is never lost.

You review the concept design in person at the design center, along with samples and materials. The layout, flow, and function of the space are defined, and you receive a high-level budget. Smaller projects move quickly through revisions, while larger projects progress into detailed plans and visualizations.

Once you approve your proposal, work is scheduled and the next steps are put in motion right away. For design and build projects, permits, engineering, and logistics begin while final design details are completed so progress is not delayed. This approach keeps momentum strong instead of waiting months to get started.

Before work begins, the project is reviewed internally so every department involved understands the scope, timeline, and expectations.

For design and build projects, you'll meet with your project management team, who will walk you through logistics, site access, scheduling, and communication so there are no surprises once installation starts.

For ongoing services such as maintenance and plant health care, you are introduced to the professionals who will be caring for your landscape. Together, you review property specifics, service details, and communication preferences on site. From this point forward, you know exactly who your main point of contact is and who is accountable for the work being performed.

For design and build projects, installation begins with a clear plan and a dedicated team on site. Your Project Manager is present regularly, your foreman oversees daily progress, and you receive consistent updates on what has been completed and what is coming next. The job site is kept organized and cleaned up daily so your property is respected while work is underway.

Ongoing maintenance and plant health care services begin based on seasonality and service needs. Visits follow a structured schedule, and you receive call-ahead notifications and follow-up communication outlining what was completed and what was observed. Communication remains steady and predictable so you always know the status of your property.

After installation, final details are addressed and a follow-up care call takes place to make sure everything is complete and performing as expected.

Your relationship does not end after installation or the initial service cycle. Ongoing maintenance and plant health care programs are designed to protect and strengthen your landscape year after year. When Burkholder maintains your property, extended and lifetime plant warranty options are available. With one team overseeing design, installation, maintenance, and plant biology, your property is supported for the long term rather than treated as a one-time project.